Welcome to the workshop about KPIs and metrics, organized within the Software Center community. The goal of the workshop is to exchange good practices about KPIs and address topics around:
- Which KPIs and metrics have been found to work well,
- What the most common communication challenges are when communicating KPIs/metrics,
- How to design a well-working system for working with KPIs, and
- How to make KPIs that drive the company’s development in the right direction
Scope of workshop
- What to measure: Accelerate KPIs, Other approaches
- KPI/Measurement program introduction strategies: Vocabulary, Metrics teams and roles, organization around the metrics team
- Soft factors, Communication and cooperation: models, communication with stakeholders, Communication roles and channels
- DOs and DON’Ts
Preliminary agenda
- 13.00 – 13.15 Introduction to the workshop
- 13:15 – 15:00 Present your “journey” – 20min per company
- 15:00 – 15:15 Break
- 15:15 – 15:30 Soft factors – Communicating metrics
- 15:30 – 15:45 Selection of topic(s)
- 15:45 – 16:30 Discussion (maybe in breakouts if > 8 participants)
- 16:30 – 17:00 Wrap-up, next steps